Medi-Weightloss Braintree

I recently had an unfortunate experience with this facility that I feel compelled to share. Initially, I spoke with Chelsea regarding a potential meal plan, and I was impressed with the service and information provided. After considering the plan, I decided to move forward and contacted the office to confirm. The staff was accommodating in adjusting a few appointments to fit me in, for which I was grateful. I paid the deposit on the same day. However, after the appointment was booked, I received multiple calls from different individuals asking if I was still interested in moving forward with the plan. This lack of coordination and communication between team members was confusing, especially given that my decision was already clear. Despite this, I chose to overlook it and proceeded. When discussing the meal plan with my fitness coach, I was advised to seek further clarification, as the plan didn’t seem to align with my workout regimen. I called the office again, only to be told that the meal plan was standardized for everyone and that the Nurse Practitioner (NP) would call me back. Unfortunately, that follow-up never occurred. After some consideration, I decided to cancel and reached out to Jim via email. Coincidentally, I received another call from a different representative asking if I was still moving forward. I informed them that I needed more time and requested the cancellation of my appointment. When I emailed the office to request a refund for my deposit, I was told that I was ineligible for a refund because I had canceled the same day. However, this was not accurate. I had clearly expressed my decision to cancel before the scheduled appointment, and I was later informed that the NP had come in unnecessarily, which contradicted the prior information I had received about my appointment being moved to accommodate me. Overall, I was left feeling frustrated by the lack of professionalism, poor communication, and confusion surrounding the process. While I appreciate the efforts made initially, the inconsistencies in follow-up and the handling of my cancellation have left me disappointed with my experience.

This program is amazing! If you are truly committed to losing weight, than you will excel at this program. I have lost almost 40lbs in less than 3 months. I followed the program and kept losing weight and kept adjusting my goal! I highly recommend.

I absolutely love this nutritional program. It is simple and all the information you need to be successful is provided in the journal and other flyers that have been shared with us. The support and accountability is key for me, and the team in Braintree has really helped teach, coach, and support me for the 3 months that I have working toward my weight loss goal. I’ve battled weight my entire adult life and failed at so many programs. So far I am down almost 50 pounds and love feeling the success week after week when I hop on the scale. Thank you Medi!!!