Lumera Regenerative Medicine

I made an appointment with Ashley, this would have been my first appointment at Lumera. They asked for a deposit, fine. I never received anything to sign, nor was I told that my deposit was non-refundable. Ashley left the practice (I can guess why now), they moved my appointment to another injector (which I wonder if they even would have told me if I hadn’t texted and asked), I cancelled with a week’s notice because I chose a specific injector and my appointment was no longer with that person. They have refused to give me a refund for the $300 deposit I put down now saying it was “non-refundable.” Other client’s I know who go (went) there have never had to put a deposit down. I feel scammed. This is super unethical and just bad business. I understand why deposits exist, but changes to the appointment on the businesses end are not it. I would never step foot in this business after this experience. 0/10 do not recommend. Editing to add: the front desk concierge crew have been AMAZING. A manager has never once reached out to me, but has made their team do the hard stuff. I’ve been told a refund has been issued.

They are terrific. From the attentive front desk that’s great at getting you scheduled to the beautiful aesthetic, beverage service, prompt appointments, beautiful style and knowledgeable medical staff. I’ve been coming here for several years and they are everything I would recommend for women that their doctor may not be educated about. Better care in midlife equals freedom.

I have to share what a great experience my friend and I had at Lumera for our hydrating facials! The location was beautiful and clean. We were quickly greeted and received a very thorough, advanced technology, consult. I learned so much about my skin and skin care before we even began our facials. The hydrofacial was so relaxing and the products used were perfect for my skin type. Jessica was fantastic! Her technique and her kind energy made the experience even better. I still feel my skin has never felt and looked as good as it does after that treatment! I took home a few recommended products and I’ll definitely be back again for more facials and other services they have to offer. Highly recommended!